Terms of Service – SOUTHERN ALPS

‌Effective Date: 30 October 2026‌

These Terms of Service are a binding legal agreement between you as the user, shopper and visitor of our e-commerce platform, and SOUTHERN ALPS OUTDOORS LIMITED, a registered New Zealand outdoor daily goods retailer with its physical premises at 8 Market Place, Twizel, 7901, New Zealand, contact telephone number +64 3 435 0875, and official customer support email [email protected]. These terms govern all your access and usage of our official website www.southernalpsoutdoors.com, including browsing our full range of curated outdoor gear, registering for a user account, submitting orders for products including collapsible travel cups, collapsible water buckets, outdoor carabiners, and all other related interactions with our platform. By accessing, browsing, making an account, or completing any purchase on our website, you confirm that you have read, understood, and agree to be fully bound by every provision outlined in these Terms of Service, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are incorporated into this agreement by reference. These terms are formulated in full compliance with New Zealand’s governing legislation including the Contract and Commercial Law Act 2017, Fair Trading Act 1986, Consumer Guarantees Act 1993, and the Privacy Act 2020 as updated by the 2025 Privacy Amendment Act, to ensure full legal alignment with New Zealand’s consumer protection and commercial regulatory frameworks.

1. Site Usage Eligibility

Access to www.southernalpsoutdoors.com and the ability to complete purchases on our platform is restricted to users who are 18 years of age or older, or minors aged 16 and above who hold valid written consent and active payment authorization from a parent or legal guardian who will take full legal responsibility for all their activities on our website. By using our platform, you confirm that you meet this age eligibility requirement, and that all registration and contact details you submit to our website are accurate, complete, and up to date. All of our products, including heavy duty climbing carabiners, rugged outdoor silicone gear and survival-focused travel accessories, are designed for responsible recreational outdoor use only, and we explicitly prohibit any use of our products for activities that violate public safety regulations, local laws, or risk unnecessary physical harm to yourself or other members of the public. If you are accessing our website from a jurisdiction outside of New Zealand, you confirm that you are fully responsible for adhering to all local laws, regulations and import restrictions that apply to the purchase, ownership and usage of the outdoor gear you order from our store.

We reserve the full right to refuse service, terminate user accounts, remove or edit posted content, or cancel placed orders at our sole discretion if we determine that your activities on our platform violate these Terms of Service, applicable laws, or pose a safety or operational risk to our business, other customers, or general members of the public.

2. User Account Registration and Security

If you choose to register for a permanent user account on www.southernalpsoutdoors.com to save your order history, pre-fill delivery details, and receive personalised product recommendations for your planned outdoor adventures, you are required to submit accurate, complete, and current personal information including your full legal name, valid email address, contact phone number, and primary delivery address. You are fully responsible for updating your account details promptly whenever any of your personal information changes, to ensure all future order deliveries and account related communications reach you without disruption.

You are also solely responsible for maintaining the strict confidentiality of your account login credentials, including your unique username and password, and for all activities, actions, and order submissions that occur under your registered account. You agree to immediately notify our support team at [email protected] the moment you become aware of any unauthorised access to your account, or any security breach that compromises your login details. SOUTHERN ALPS OUTDOORS LIMITED will not be held liable for any financial loss, order misdirection, or other damages that arise from your failure to protect your account credentials, or your delayed notification of an unauthorised account access incident.

We explicitly prohibit any user from creating multiple fake or fraudulent accounts, using another individual’s personal information to register an account without their explicit written consent, or using automated bots, scrapers or crawlers to access our website for unauthorized mass data harvesting or bulk order creation purposes. Any accounts found to violate these restrictions will be immediately and permanently terminated without prior notice.

3. Product Information, Pricing, and Inventory Accuracy

We make every reasonable effort to display all product details on www.southernalpsoutdoors.com as accurately as possible, including product photos, material descriptions, weight specifications, dimension measurements, and functional performance details for our full line of collapsible travel cups, portable water buckets, outdoor carabiners and other outdoor gear. All product images, design sketches, and descriptive content published on our website are the exclusive intellectual property of SOUTHERN ALPS OUTDOORS LIMITED, and you may not reproduce, distribute, or republish these materials for commercial resale purposes without our explicit written pre-approval.

Despite our regular quality checks, accidental typographical errors, incorrect pricing listings, or temporary inventory status mismatches may occasionally appear on our website. If we identify that the listed price of an outdoor gear product is incorrectly displayed at a value far below its actual intended retail price due to a system error or human mistake, we reserve the right to contact you to notify you of the pricing correction, and give you the option to confirm your order at the correct accurate price, or cancel the order for a full 100% store credit that may be used for any future purchase on our store. We will never process an order for a mispriced high value product without first notifying you and receiving your explicit confirmation of the corrected pricing. All pricing displayed on our website is denominated in Euros for international customers, and all applicable New Zealand GST (Goods and Services Tax) is automatically included in the listed pricing for all orders being delivered to addresses within New Zealand. All pricing, product specifications, and promotional offer details are subject to change at any time without advance prior public notice, at our sole discretion.

While we update our inventory counts on a near real time basis, high demand for our best selling outdoor gear items including our heavy duty collapsible silicone mugs, colorful anodized aluminum carabiner sets and compact folding water buckets may occasionally lead to unexpected out of stock situations after you have submitted your order. In the event that a product you have ordered is confirmed to be out of stock with no immediate restock available, our team will contact you within 3 working days to offer you three options: wait for a confirmed restock delivery date of the out of stock item to have your order fulfilled as originally placed, exchange the out of stock product for an equivalent item of equal or greater value from our existing inventory, or apply a full 100% store credit matching the value of the out of stock product to your user account.

4. Order Acceptance, Payment Terms and Transaction Security

When you submit an order on www.southernalpsoutdoors.com and complete the checkout payment process, you are submitting a formal binding purchase offer to us for the products included in your cart. Our formal acceptance of your order offer only occurs when we have completed our full order validation process, confirmed that your ordered products are in stock, and sent you an official order dispatch confirmation email to your registered email address. Under exceptional circumstances, we may choose to decline to process your order for reasons including suspected fraudulent transaction activity, unresolvable inventory shortages, or past repeated violations of our Terms of Service linked to your user account, and we will notify you of this decision and issue a full reversal of any charged payment amount to your original payment method within 5 working days.

All payments submitted on our website are processed through fully PCI-DSS compliant, industry standard encrypted third party payment gateways, which do not store your full credit card, debit card or online banking password details on our local website servers at any point in the transaction process. You confirm that you hold the full legal authorization to use the selected payment method when completing your purchase, and that the payment information you submit at checkout is fully accurate and valid. We explicitly reserve the right to request additional identity verification documentation from you for high value orders to confirm transaction legitimacy and prevent fraudulent unauthorized purchases, before we proceed to process and dispatch your order. You will never be charged any hidden processing fees, unexpected handling surcharges, or undisclosed service fees that are not clearly displayed to you during the final checkout page before you confirm your purchase.

5. Acceptable Use Prohibited Activities

When you access and use www.southernalpsoutdoors.com, you explicitly agree that you will not engage in any of the following restricted activities:

Uploading, transmitting or distributing any malicious software, viruses, harmful code, or corrupted files that are designed to disrupt, damage, or compromise the functionality of our website, servers, or related digital infrastructure
Engaging in unauthorized data scraping, mass crawling, or bulk data collection of product listings, customer details, or business information from our website using automated bots, spider tools, or manual repetitive data harvesting processes without our explicit written consent
Copying, reproducing, modifying, distributing, republishing, or reselling any of our original website content including product descriptions, custom product photos, brand logos, and marketing copy for commercial resale use on third party e-commerce platforms, social media stores, or personal retail websites
Posting, uploading or transmitting abusive, harassing, defamatory, hateful, threatening, or sexually explicit content on our product review sections, contact form submissions, or any other public facing user interactive areas on our website
Impersonating any employee, representative, authorized partner, or other official agent of SOUTHERN ALPS OUTDOORS LIMITED, or making any false unsubstantiated statement that misrepresents your affiliation with our brand
Using our outdoor gear products for any illegal activity, or any high risk activity that the products are not explicitly designed for, including using standard recreational carabiners as load bearing safety connectors for rock climbing or industrial work without proper verified load certification
Interfering with the normal operation of our website, placing excessive fraudulent bulk orders that disrupt our inventory and supply chain operations, or submitting false payment chargeback claims for valid completed delivered orders in violation of our published Refund and Returns Policy terms.

We maintain full rights to investigate any suspected violation of these acceptable use rules, and to cooperate fully with New Zealand law enforcement agencies or regulatory authorities if any prohibited activity violates local, national, or international laws.

6. Intellectual Property Rights

All content published on www.southernalpsoutdoors.com, including but not limited to our brand name SOUTHERN ALPS OUTDOORS, official logo designs, all product photos and lifestyle adventure imagery, custom written product descriptions, website interface design elements, original website code, and all text, graphic and video content featured on our platform, is the exclusive copyrighted intellectual property of SOUTHERN ALPS OUTDOORS LIMITED. No part of this protected intellectual property may be reproduced, copied, modified, distributed, reposted on third party platforms, used to create derivative products, or exploited for any commercial purpose without our prior explicit written permission.

You are granted a limited, non-exclusive, revocable personal license to access, browse, and view the content on our website for your personal, non-commercial use, for the sole purpose of shopping for our outdoor gear products, planning your upcoming outdoor adventures, and reviewing product information to make informed purchase decisions. This limited license does not grant you any rights to download, copy, or reuse any of our protected intellectual property for any business or public use. All rights that are not explicitly granted to you in these Terms of Service are fully reserved by SOUTHERN ALPS OUTDOORS LIMITED.

7. External Links and Third Party Content

Our website may occasionally feature embedded links to external third party websites, including but not limited to links to New Zealand local outdoor adventure community blogs, trusted courier partner tracking platforms, recommended local hiking trail information pages, and social media profile links for our brand. These external third party websites are operated and maintained by parties completely independent of SOUTHERN ALPS OUTDOORS LIMITED, and we do not exercise any editorial control over their content, privacy policies, or operational terms. We do not endorse, make any representations, or accept any liability for the accuracy, security, or suitability of any content, products, or services offered on these third party websites. You acknowledge and agree that your access and use of any external links hosted on our website is entirely at your own risk, and that you will be solely responsible for reviewing and complying with all terms of service and privacy policies that apply to those external platforms.

8. Disclaimers of Warranty

Our website and all products sold through www.southernalpsoutdoors.com are provided to you on an “as is” and “as available” basis, to the full extent permitted under New Zealand consumer protection law. SOUTHERN ALPS OUTDOORS LIMITED makes no explicit or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a specific outdoor activity purpose, or non-infringement of intellectual property rights, outside of the non-excludable mandatory warranties that are legally required under the New Zealand Consumer Guarantees Act 1993. We do not guarantee that our website will be continuously uninterrupted, error-free, 100% secure at all times, or completely free from all technical bugs, system glitches, or temporary service downtime events.

All of our outdoor gear products are tested and certified to meet all applicable New Zealand safety and material standards, including full food grade BPA-free certification for all of our silicone collapsible cup and bowl products, but we do not provide any warranty that our products will be suitable for your specific unique high intensity outdoor activities, unless that specific usage scenario is explicitly stated in the official product description published on our website. You agree that you will always inspect all of our outdoor gear before use for high risk recreational activities including alpine hiking, mountaineering, or long distance backcountry adventures, to confirm it meets your personal safety requirements.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law, SOUTHERN ALPS OUTDOORS LIMITED, its directors, employees, authorized agents and supply chain partners will not be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your access to our website, your use of products purchased from our store, or any other interactions with our platform, including but not limited to lost outdoor adventure planning expenses, lost revenue, interrupted business operations, or personal injury damages that occur from improper misuse of our products for unintended high risk activities. Our total aggregate maximum total liability to you for any and all claims, disputes, or damages related to your order will never exceed the total amount you actually paid to us for the specific product or order that gives rise to the claim.

This limitation of liability provision does not exclude or restrict any of your non-waivable mandatory legal rights under the New Zealand Consumer Guarantees Act 1993, that cannot be contractually excluded under local law.

10. Governing Law and Dispute Resolution

These Terms of Service are governed exclusively by, and interpreted in full accordance with, the laws of New Zealand. Any dispute, claim, or controversy arising out of or related to these terms, your use of www.southernalpsoutdoors.com, or any product purchase made from our store, will first be submitted to a good faith non-binding mediation process held in Twizel, New Zealand, conducted by a mutually agreed independent commercial mediator, before any formal court proceedings are initiated. If the dispute cannot be resolved through mediation within 30 calendar days, the dispute will be submitted to the exclusive jurisdiction of the New Zealand courts.

11. Amendments to These Terms

We reserve the full right to update, modify, or revise these Terms of Service at any time at our sole discretion. If any material changes are made to these terms that alter your existing consumer rights, we will publish a prominent 30-day advance notice alert on the homepage of www.southernalpsoutdoors.com, and send a notification email to all registered user accounts on file, before the revised updated terms officially come into effect. Your continued use of our website, browsing our product catalogues, or submitting new orders after the effective date of the revised Terms of Service will constitute your full acceptance and agreement to all new updated provisions.

12. Full Contact Information

If you have any questions, concerns, or formal enquiries about any clause outlined in these Terms of Service, you may contact our customer support team and designated brand representative at any time:
Registered Business Name: SOUTHERN ALPS OUTDOORS LIMITED
Physical Address: 8 Market Place, Twizel, 7901, New Zealand
Contact Telephone: +64 3 435 0875
Official Support Email: [email protected]