SOUTHERN ALPS

Shipping Policy

‌Effective Date: 30 October 2026‌

This Shipping Policy is formally issued by SOUTHERN ALPS OUTDOORS LIMITED, based at 8 Market Place, Twizel, 7901, New Zealand, with contact telephone number +64 3 435 0875 and customer support email [email protected]. This policy applies to all orders placed through our official outdoor gear e-commerce website www.southernalpsoutdoors.com, which offers our curated collection of collapsible travel cups, foldable water buckets, outdoor carabiners and other purpose-built outdoor daily essentials. We have designed this policy to be fully compliant with New Zealand’s Consumer Guarantees Act 1993, Fair Trading Act and all local postal and consumer protection regulations, to deliver transparent, reliable shipping terms for every customer who shops for our adventure-ready outdoor gear.

1. Order Processing Timeline

All validly submitted orders on www.southernalpsoutdoors.com will enter our order processing queue immediately after successful payment confirmation. Our local team based in Twizel will conduct a full pick, pack and quality check for your selected outdoor gear within 1 to 2 working days, excluding weekends and New Zealand national public holidays. During peak shopping seasons such as pre-holiday outdoor adventure preparation periods, or new product launch weeks, processing times may be extended to a maximum of 3 working days, and we will display a clear advance notice of this temporary extended processing window on the homepage of our website to keep all customers fully informed before they place an order. Once your order is fully packed and ready for dispatch, you will receive an automated order confirmation email that includes a unique tracking link for your parcel, to monitor its journey to your delivery address in real time.

Before dispatch, every order goes through a mandatory double quality check: we verify that all items you ordered match the exact specifications listed on our product pages, confirm that no manufacturing defects are present on gear including collapsible cups, carabiners and water buckets, and ensure all items are securely wrapped in shock-resistant protective packaging to avoid damage during transit.

2. Domestic New Zealand Shipping Terms

We offer two standard shipping options for all delivery addresses within mainland New Zealand, with fully transparent pricing:

  • Standard Domestic Shipping: A flat rate of NZD 4.99 is applied for all standard domestic orders, with an estimated delivery window of 3 to 5 working days from the date of dispatch. All domestic orders with a total cart value exceeding NZD 79 qualify for free standard domestic shipping automatically, with no additional discount code required to redeem this offer.
  • Express Domestic Shipping: For customers who need to receive their outdoor gear ahead of a planned upcoming hike or camping trip, we offer a tracked express shipping service for a flat rate of NZD 9.99, with a guaranteed 1 to 2 working day delivery timeline from the dispatch date for all eligible addresses across New Zealand’s South and North Islands.

All domestic parcels are dispatched through our partnered trusted New Zealand courier service providers, and every shipment comes with full real-time tracking access. You will never be required to sign for delivery unless you select the signature on delivery option during checkout, to ensure your parcel of outdoor gear can be safely dropped off at your property even when you are not at home.

3. International Shipping Terms

We currently offer tracked international shipping to 27 eligible countries across Australia, the Pacific Islands, the European Union, the United Kingdom and most regions of North America. International shipping rates are calculated dynamically at checkout based on the total weight of your order and your exact delivery location, with a minimum international shipping rate of NZD 14.99 for all eligible regions. Estimated international delivery timelines range from 7 to 14 working days from the date of dispatch, depending on your location and local customs processing speeds.

All international customers are fully responsible for paying any applicable import duties, value added taxes, customs clearance fees or additional local handling charges that may be imposed by the customs authority of their destination country. These additional fees are not included in the product pricing or shipping cost displayed on www.southernalpsoutdoors.com, and we highly recommend that all customers check the local import regulations in their region before placing an international order to avoid unexpected extra costs.

4. Shipping Exceptions and Delivery Related Support

If your tracking information shows your parcel was marked as successfully delivered but you have not received your outdoor gear, you may contact our support team via [email protected] within 7 calendar days of the marked delivery date, and we will work directly with our courier partner to launch a full delivery trace investigation. If the parcel is officially confirmed by the courier to be lost during transit, we will follow the terms laid out in our Refund and Returns Policy, and offer you the choice of a free re-dispatch of your full order or a 100% store credit equal to your total order value, with no extra charges applied.

We do not take responsibility for delayed deliveries that are caused by unforeseen circumstances outside of our reasonable control, including extreme adverse weather events, natural disasters, local courier service industrial action, customs processing delays, or incorrect delivery address details that you provided during the checkout process. To avoid avoidable delivery delays, please double check that your full delivery address, contact phone number and email address are entered accurately before you confirm payment for your order.

5. Contact Information for Shipping Enquiries

If you have any questions about shipping timelines, tracking updates, international delivery eligibility, or any other shipping related concerns, you can reach our dedicated support team any time via:
Registered Business Name: SOUTHERN ALPS OUTDOORS LIMITED
Physical Address: 8 Market Place, Twizel, 7901, New Zealand
Contact Telephone: +64 3 435 0875
Support Email: [email protected]